What Information We Hold and Why
When you register, we collect your name, email address, mobile number and date of birth to verify your account. If you deposit or withdraw using GCash, Maya or InstaPay, we log the transaction reference, amount and timestamp — enough to match your wallet to your account
-
1
and resolve any payment queries. We also collect device identifiers and session data when you access 823ph from a phone or browser so we can keep your session active across reconnects. This data is used solely to operate your account, process payments, and respond to support
-
2
requests. We do not sell your personal information to third parties. Data shared with payment processors like GCash, Maya and InstaPay is limited to what those processors need to complete a transaction. Retention periods depend on applicable Philippine law and our internal audit requirements; you can
-
3
request details of how long specific data is kept by contacting our support channel. Access to your account and the services described here is subject to local law and available only where permitted.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.