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How 823ph Handles Your Personal Information

This page explains exactly what personal data 823ph collects when you open an account, make a deposit via GCash, Maya or InstaPay, or contact our support team — and what we do with it.

Account data collected at registrationPayment data for GCash, Maya, InstaPayYour right to access or delete dataCookie and device tracking explainedContact path for privacy requests
823ph How 823ph Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold about you, request a correction, or ask us to remove your account information, our support team handles those requests directly. You can reach us through live chat inside your account dashboard, by email at the address listed in your welcome message, or through the in-app help form. We aim to acknowledge privacy requests and provide a response within a reasonable period in line with applicable Philippine data protection rules.

Live Chat Open the chat icon inside your account dashboard. Our support team can log your privacy request and route it to the right person straight away.
Email Support Send your request to the email address in your original welcome message. Include your registered mobile number so we can verify your identity before actioning the request.
In-App Help Form Use the Help section in the 823ph mobile interface to submit a privacy query. Your submission is tied to your account session, which speeds up verification.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Your personal data is protected using SSL encryption on every connection between your device and our servers. We apply access controls so that only the account and payments teams can view transaction records, and only where a support or audit reason exists. Cookies on the 823ph site track session state and login continuity — not browsing behaviour across other sites. You can manage cookie preferences from your browser settings at any time.

SSL Encryption

Every page and API call on 823ph runs over SSL. Your account credentials, GCash or Maya transaction details and session tokens are encrypted in transit at all times.

Cookie Policy

We use session cookies to keep you logged in across browser tabs and after a network drop on mobile. We do not use cross-site tracking cookies or share cookie data with advertisers.

Data Retention

Account and payment records are kept for as long as required under applicable Philippine law. After that period, data is deleted or anonymised. You can ask for a retention schedule through support.

Third-Party Access

Only GCash, Maya and InstaPay processors receive transaction data, and only the minimum needed to complete your cashier request. No marketing or analytics company receives identifiable account data.

What You Asked About Your Privacy

These are the questions we hear most often about how 823ph collects, stores and uses personal data. If your question is not listed here, the support team can give you a direct answer through live chat or email.

We collect your name, email address, mobile number and date of birth. This is used to verify your account identity and keep your login secure across devices.

We log the transaction reference and amount from each GCash, Maya or InstaPay transfer, but we do not store your full wallet credentials. Those stay with your e-wallet provider.

Yes. Send a data access request through live chat or the email in your welcome message. We will verify your identity and provide a summary of the personal data we hold.

Contact support via live chat or the in-app help form with a deletion request. Some data may be retained for the period required by Philippine law before it can be fully removed.

No. Our cookies are limited to session management and login continuity on the 823ph platform. We do not use cross-site tracking or share cookie data with third-party advertisers.

Reach out to support immediately through live chat or email. We investigate all reported data concerns and respond within the timeframe set by applicable Philippine data protection rules.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.