Reference

Your Rights and How Our Terms Work

823ph's legal documents cover how your account, your wallet transactions via GCash, Maya, or InstaPay, and your personal data are handled — all in one place. Access depends on local law, and these terms apply from the moment your account is active.

Philippines Law AppliesGCash & Maya CoveredAccount Data ProtectedCookie Policy Included
823ph Your Rights and How Our Terms Work
DATA & SECURITY

How We Handle and Protect Your Data

Your account data stays within 823ph's systems and is used only to run your account and process transactions. OTP-based login fires on every new device, so your GCash-linked or Maya-linked account can't be accessed from an unrecognised phone without your confirmation. Session data is retained only for as long as applicable law requires; after an account is closed, we follow Philippines data protection rules on what we hold and for how long. You can request a record of the data held on your account through our support channel.

Data Retention

We keep your account details only as long as your account remains active or as required by applicable law. Request a data export via our support channel.

Cookie Management

Session cookies keep your login active across devices, so your account state carries from phone to browser. Manage or clear them any time through your browser settings.

Account Security

OTP verification fires on every new device login, so no one can access your GCash-linked or Maya-linked account from an unrecognised phone without your confirmation.

Data Requests

To update, correct, or delete your personal data, contact our support team directly. We process requests in line with applicable Philippines data protection rules.

REACH OUR TEAM

How to Reach Us on Legal Matters

If any legal document raises a question you can't find an answer to here, our support team is the right starting point. We can point you to the exact clause in the Terms of Use or Privacy Policy, help you submit a data request, or flag a payment query for our payments team. Reach out through live chat during operating hours, or send a written email query for anything that needs a documented response and a paper trail.

Team online

Live Chat

Start a chat from any page on 823ph and our support team can direct you to the right legal document or clarify a clause in plain language.

Email Support

Send a written query to our support email and we'll respond with the relevant policy section and the exact clause, so your question stays documented.

Account Help Page

Log into your account, go to Account Settings, and open the Help section — links to our Privacy Policy and Terms of Use are accessible there.

Common Questions About Our Legal Terms

The questions here cover your key rights under 823ph's Terms of Use, Privacy Policy, and Cookie Policy — what data we hold, how your GCash and Maya transactions are recorded, and what to do if you need to update, dispute, or delete anything on your account. If you don't find the answer here, our support team can locate the specific clause and explain it in plain language without the legal jargon getting in the way.

These terms apply to anyone who opens an account on 823ph where local law permits. Eligibility depends on your location; access is available only where the law in your area allows it.

We collect your mobile number, account name, and transaction records — the minimum needed to run your account and process GCash, Maya, or InstaPay transactions without errors.

Yes. Contact our support team and we'll compile your account data in line with applicable Philippines data protection requirements. Response times depend on the volume of requests in the queue.

Cookies keep your session active as you switch between phone and browser. Clear or limit cookies through your browser settings at any time, though some account pages may not load correctly.

Open a chat with our support team and share your transaction reference number. We trace the payment through our records and get back to you with a resolution path.

Submit a closure request via our support channel. We process the account closure and handle your data in line with our retention policy and applicable Philippines privacy law.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.